Yes, subject to availability of rooms under specific class.

It is provided to single room patients upon request.

You may call on the hospital board line 022-28248500/1/2/3/4 Ext’n. no. 160/161

The respective Doctor treating you will decide the plan.

Yes, if available on our panel.

You need to visit the Billing or Admission Department.

Yes, but with restrictive usage.

Patients can have second opinion. Kindly discuss with your consultant and give in writing the brief reason and details of the Doctor to be consulted.

In-patients are required to wear clothing provided by the Hospital.

Patient should visit the concerned Doctor’s O.P.D . In case of an emergency patient can proceed to Casualty / Emergency, room no. 60.

It is advisable to sort and clear all the doubts with your respective Consultant / Resident-in-charge regarding your treatment or medication before discharge. Post discharge you need to register at Counter no. A-55 in order to meet the respective Doctor in O.P.D.

You need to visit and apply for the same at the Medical Records Department No. A-66.

With the permission of the treating Doctor, patients can be shifted to other hospitals. You also need to put up a written request to Medical Director with reasons in brief and details of the Doctor/s to be consulted.

Yes, we do have ambulance services. Please contact on the Direct Lines: 022 28201141, 022 28248500/1/2/3/4 Ext’n. no.132,

For 90% of the routine tests the results are available on the same day at 5:00 p.m. However, some of the specialized tests have scheduled timings and the information is available with the Laboratory staff.

Yes

No.

Yes, it is a 24/7 Lab. The collection centre is in the Diagnostic Centre- Room no. A-17, which is open from 7:00 a.m. till 3:00 p.m., after which the blood collections are done at counter no. A-71 located at the ground floor.

We provide emergency testing services in case of urgency.

Lab. reports can be collected from Counter no. A-71 located on the ground floor. The telephone numbers to contact the Lab. are: 022-28248500 / 1 / 2 / 3 / 4 Ext’n. no. 172

If the tests are done before 12:00 noon you may get the reports the by 8:00 p.m. the same night, and if done post 12:00 noon the reports are ready next morning by 11:00 a.m. You can call and check the report status on the given numbers:

Direct line – 022-28200946 / 28248500/1/2/3/4 Ext’n. no. 181 / 182

No, if sedatives or anesthesia is given. Yes, if not given.

It depends according to the test. If required or on request it can be given.

Yes, for all emergency services.

No , there are no emergency extra charges.

Reports can be collected from the Diagnostic Centre Reception. The contact numbers for the Diagnostic Centre are as follows:

Direct No: 022 – 28200946

Phone Number – 28248500 / 1 / 2 / 3 / 4 Ext: 181/182

Why are some patients seen before others even if they are on queue (Emergency or Radiology room?)

There could be several reasons why some other patients were seen before you, the reasons being:

• Emergency cases can be considered as priority

• May be you were not present when your number/name was called out.

• You did not meet the requirements of the test. Hence, you were asked to wait until the conditions are met.

• The other patient/s may have already taken a prior appointment.

Yes, for details contact our Insurance Desk or kindly refer to our website.

Patients are required to settle the bills with the Hospital and submit the re-imbursement claim with the insurance company.

Yes, incase it’s a planned admission or surgery, you should contact your insurance company first and the pre-authorization form should be filled and approval should be taken prior to admission.

You will have to visit our Insurance Desk located at counter no. A-48 located inside Gate no. 1 and inform them about the cashless facility you wish to avail and they will guide you from there on.

You need to contact your T.P.A. for advice. Otherwise you need to settle the bills directly with the Hospital and then proceed for re-imbursement.

You need to settle the bills directly at the Hospital and submit the re-imbursement claim with the insurance company, the cashless insurance may be approved or denied depending upon the reason of hospitalization, the line of treatment, and policy terms and conditions. The Hospital takes no responsibility for the denial of cashless. The Reason for Denial will be provided by your respective insurance company.

It is primarily the responsibility of the respective patient. The Hospital shall help the patient to get the authorization.

After the patient is admitted in the hospital, it is patient’s responsibility to inform the Insurance Desk of the desire to avail the cashless facility. Within 24 hours of admission the pre- authorization form has to reach the respective insurance company / T.P.A., as it is one of the mandatory requirements of the insurance company. Without this happening, cashless facility is not possible.

After the form is filled and duly completed in all respects, the Insurance Desk of the Hospital will do the follow-up of sending the Pre- authorization and getting the approval for the patient. The patient may have to follow-up with his/her insurance company in case of any queries raised related to policy terms and conditions.

Contact No – 022 28248500/1/2/3/4 Ext’n. no. 162

You need to visit the Billing Clerk in the respective ward where the patient is admitted.

Yes

You need to visit the Billing Department located at A-42 on the ground floor inside Gate No. 1, for any explanation/clarification you seek.

Yes, if the bed is occupied.

You may contact or visit the Billing Department for clarification

You may pay in Cash/Credit Card/Debit Card/Pay Order/DD/NEFT/RTGS

Cheques are not accepted at the time of discharge.

From 12:00 midnight to 12:00 midnight the next day.

Yes, you may contact/visit the Billing Department to learn more.

Yes, provided the discharge procedures are completed & the patient leaves the hospital by 12:00 noon, with a grace period of up to 2:00 p.m.

Yes, surgeries done on Hospital Holidays, Sundays or emergency surgeries are charged 25% extra.

The Billing Department is open from 8:00 a.m.

Contact no.: 022 28248500/1/2/3/4 Ext’n. 133 / 134

After 7:00 p.m., you may proceed to Room no. A-56.

If any patient requires their hospital documents, they need to visit the Medical Records Department (M.R.D) along with their final bill after discharge.

Application forms are available in the M.R.D. to obtain the record/s. Each record can be obtained within 48-72 hrs., with a minimum charge of Rs. 200/- each.

You need to visit the M.R.D. located at A-66 and you need to carry your final bill and the Mediclaim Form.

Original Birth certificate & Death certificate are available in the Bombay Municipal Corporation. Birth certificate forms are stored in the M.R.D. for an indefinite period. Death certificate forms are stored for 5 years after which they are destroyed along with the patient file. Death registers are being kept for an indefinite period.

All document related queries will be available in the M.R.D.
The M.R.D. is open from 8:00 a.m. till 5:00 p.m.

Contact no.: 022-28248500/1/2/3/4 Ext’n. no. 165.